Frequently Asked Questions
Find answers to the most common questions about our products, orders, and policies. If you need further assistance, our support team is here to help.
Products
All products sold by All Peptides Direct are research-grade materials intended strictly for laboratory and scientific research purposes. They are not intended for human consumption, veterinary use, or any therapeutic application.
Yes. Every batch undergoes independent third-party testing via HPLC and mass spectrometry analysis. A Certificate of Analysis (COA) is available for each product and can be accessed directly from the product page.
Our products are manufactured to ≥99% purity as confirmed by third-party laboratory analysis. Purity data and batch details are reflected in each product's Certificate of Analysis.
Our products are manufactured, tested, and shipped from within the United States. All materials meet domestic quality and handling standards for research-grade compounds.
Orders
You'll receive an automated confirmation email at the address provided during checkout. If you don't see it within a few minutes, check your spam or junk folder.
Order changes and cancellations may be possible within a short window after purchase. Contact our support team as soon as possible — once an order has entered fulfillment, changes may no longer be available.
If a product becomes unavailable after your order is placed, we will contact you promptly. You will have the option to wait for restocking or cancel the affected item for a full refund.
Shipping
Orders are processed and shipped within 1–2 business days after payment clears. Standard domestic delivery typically takes 3–7 business days depending on your location and carrier conditions.
We currently ship to US addresses only, including Puerto Rico. International shipping is not available at this time.
Yes. Once your order ships, a tracking number will be sent to your email. You can also view tracking information from your account under Order History.
Contact our support team within 7 days of delivery and include photos of the damage and packaging. We will review the situation and work to resolve it as quickly as possible.
Returns & Refunds
Due to the strict handling and storage requirements of research-grade materials, we are generally unable to accept returns or offer refunds once an order has been processed. If your order arrived damaged or incorrect, contact our support team within 7 days of delivery with your order number and we will work with you to resolve it.
If your order contains an incorrect item, contact us within 7 days of delivery with your order number and a description of the issue. We will review and take appropriate action promptly.
If tracking shows delivery but you have not received your package, please contact the carrier directly first. Then reach out to us within 7 days of the listed delivery date and we will assist with filing a carrier claim.
Account & Checkout
You must be 21 years of age or older to purchase. All products are research-grade materials sold strictly for laboratory and scientific research purposes — not for human or animal consumption. You will be asked to confirm both of these before placing your order.
Yes. You can create your account ahead of time on the account page, or during the checkout process for convenience.
Tracking information is included in your shipping confirmation email. If you have an account, you can also view live tracking under My Account → Orders.
You can reach our support team by email at [email protected] or by submitting a message through our Contact page. We aim to respond within one business day.
Payment
No. We don't accept credit cards or cash on delivery. We use Secure Bank Payments instead — they're safer, harder to defraud, and cost far less to process than cards. We pass those savings straight back to you as a 3% discount on your entire cart when you pay by bank.
We accept two Secure Bank Payment options, both completed on our trusted payment partner's bank-level encrypted, PCI-compliant page — your bank details are never entered on, or stored by, our website: Secure Bank Transfer (ACH), our fastest option (clears in 2–3 business days), and Secure Bank Check (eCheck) (clears in 7–10 business days). Both earn a 3% discount off your total cart and move your order into our Priority Fulfillment queue the moment payment clears.
Yes. You're redirected to our payment partner's PCI-compliant, encrypted hosted page to complete payment. Your bank credentials are never entered on our website, and we never see or store them.